Cookies & Privacy Policy

1. Information We Collect
We may process:

  • Personal details (name, address, contact information)
  • Payment and transaction data
  • Technical information (IP address, device type)
  • Website usage patterns
  • Marketing preferences

2. How We Use Your Data
Your information helps us to:

  • Process orders and manage your account
  • Improve our products and services
  • Personalize your shopping experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Legal Basis for Processing
We rely on:

  • Contractual necessity (order processing)
  • Legal compliance (tax obligations)
  • Legitimate interests (website improvement)
  • Consent (for marketing communications)

4. Data Sharing
We may disclose information to:

  • Payment processors
  • Delivery partners
  • IT service providers
  • Regulatory authorities when required

5. International Data Transfers
Some service providers may process data outside the UK. We ensure appropriate safeguards are implemented.

6. Data Retention
We retain personal data:

  • For active customers: 5 years after last purchase
  • For enquiries: 2 years after last contact
  • As required by legal obligations

7. Your Rights
You may request to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your information (where applicable)
  • Restrict or object to processing
  • Receive your data in a portable format

8. Cookies
Our website uses:

  • Essential cookies (necessary for functionality)
  • Performance cookies (analytics)
  • Marketing cookies (personalization)

Manage preferences via our Cookie Settings tool.

9. Policy Changes
We may update this policy periodically. The current version will always be available on this page.

10. Contact Information
For privacy-related enquiries, please visit our Data Protection Portal.

Last updated: [Month/Year]